Below FAQ are some common concerns of our customers before purchasing.
If you have other questions, please just send it to firstname.lastname@example.org
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 - 48 businesshours!
All prices are in USD.
You are able to cancel your order with no penalty! You must cancel your order before it ships.
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
We try our best to ship items as fast as we can. Please allow 4-7 business days production time for your order to ship out. Our average shipping times are 10-14 business days. Delays occur during Holiday seasons and huge sales.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at email@example.com
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email with your updated shipping address or you can email us directly at firstname.lastname@example.org to update the address PIROR to shipping. If your order has already shipped, NO REFUND or changes will be granted.
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
Absolutely! We are here to serve you! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.